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Retail or FMCG or E-commerce - Sales and Customer Service Training - 10 hours

Customer service training is on the fundamentals of customer care, Customer interaction, Customer Service Cycle, Types of Customers and how to handle difficult customers, and how to create repeat customers by improving the retail customer experience. This Five days customer service training program is designed specifically for Students want to grow in Sales and Customer Service or retail front line sales agents Also get additional inputs on "EASY AND EFFECTIVE ENGLISH COMMUNICATION"

  • 5 Rating
  • (1 Reviews)
  • 97 Student Enrolled
  • 1500
  • 9000


Requirements

  • For Students wanted to make Career in Retail / FMCG / E-commerce Sales and Customer Service For Sales and Customer Service Employees 2 hours each day for 5 days

Description

This Five days customer service training program is designed specifically for Students want to grow in Sales and Customer Service or retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment as well as clearly understand how positive phrasing can help to deliver a connection with customers and enhance their personal communication.

Delegates will learn how to manage challenging customer interactions and relationships to deliver outstanding service.

Customer service training is on the fundamentals of customer care, Customer interaction,  Customer Service Cycle, Types of Customers and how to handle difficult customers, and how to create repeat customers by improving the retail customer experience. 

Also get additional inputs on "EASY AND EFFECTIVE ENGLISH COMMUNICATION"

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About the Teacher

instructor
About the Teacher

Dr. Swati Verma Sood [Master Trainer and Google Certified Educator / L&D Consultant and Founder Trainers Club]

Doctors / Phd - [ND/NMD] Naturopathy Physician and wellness Coach / Masters in Yoga Science

Certified Retail Trainer, Gems and Jewel Retail trainer,

IRDA Licensed insurance trainer

Soft SKill , Behavioural Skill and Life SKill trainer

Worked with all Fortune 500 companies like Trent Ltd., BOSCH India, Classic polo, gofrshly, Shopper Stop, Arvind mills brand, Accenture, Cell Point, SKF Pvt. Ltd., Cargil India, Bajaj Alianz, Bharti Axa, Cigna TTK, Yes Bank, Axis bank, Castrol, JCB India, Progressive next, Royal enfield,   etc.

Many Collages for Campus to Corporate training and Faculty development programs - Kaveri collage, JSPM, DY Patil collage etc.

Corporate Work Expereince - Into Operations and Training with Trent Ltd [A TATA ENT.], Raheja's group- Shopper stop and Globus, Valdez - J J Valaya [Fashion House]

About Trainers Club

Trainers Club is a Place of your personal evolution of each and every individual.

You ask we provide.

We are Complete "Training and Development" team.

With every growing organization who are targeting huge success 'Man management' becomes very crucial and without right supportive Training team the 'Cost Center' will never get converted into 'Profit Center'

We at 'Trainers club' are providing the Complete Training & Development solution, end to end to various corporate working in multiple sectors like Retail, FMCG, IT, Hospitality, Realestate, Automobile, Banking, NBFC and so on.

Trainer’s club is promoting success for the community of trainers. We firmly believe in the concept of togetherness, as rightly been said

“United we stand, divided we fall”.

Trainers Club exclusivity stances for the strong Trade knowledge and fulfilling the Personalized Trainings and Content development requirements based on the every industry and their business needs.

Our Uniqueness is “Quality and Timely delivery”

Our Training programs are designed freshly for uncomplicated delivery and equipped with Gamification, Activities & Fun & Learn Concept and known for their optimum delivery by our Certified Trainers.

Our Vision

Our 3D - Vision is to ‘Dedicate, Drive and Deliver’ our proficiency and surpass the expectation of our Patrons, Trainers and Spectators, in addition, to be partner in their success journey.

Our Mission

Transforming ‘Results into Prolific results’ and ‘Decent team into intensive Performing team’ by delivering encouraging skills via diverse latest innovative training approaches & exceptional Teaching – content

Our Values

1. Performance
2. Passion
3. Integrity
4. Diversity

Our Services include
1. Training and Development & Trainers deployment (We have 1500+ trainers across India)
2. IT enabled Review and Recruitment assessment tools
3. Inhouse LMS development
 

Student Feedback

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